Shipping & Returns
Order processing
Your order will be processed and prepared for shipping within 1-2 days after receipt of payment. You will receive an order confirmation from us after placing your order. As soon as your order has been shipped, you will receive a shipping confirmation from us including a DHL tracking code . Your package will be delivered within 5-10 working days of dispatch.
Shipping processing
- We deliver all orders within Germany and Austria free of shipping costs
- We offer you a simple and fast returns process
- 14-day right of return
- Personal customer service
- The delivery time is 5-10 working days. We want you to be completely satisfied with your order, which is why we check all orders very thoroughly for quality and workmanship
- Your order will be delivered by our shipping partners DHL, Hermes, Deutsche Post, DPD and UPS
Returns processing
You can return your order within 14 days of delivery . Please note that we do not accept returns of goods that are damaged or show signs of wear. The goods must be re-saleable.
Customer Service
Questions? We're happy to help you. Simply contact us at info@sevenheavens.de We're available Monday to Friday from 8 a.m. to 5 p.m. and will process your request quickly.